| Warranty shown on the product | Who honours it | How long |
|---|---|---|
| Official brand warranty (e.g. “Official 1 Year Warranty”) | The brand's authorised service centre in Pakistan | As shown on the product page, from the delivery date |
| ZippKart Warranty (used phones) | ZippKart | 14 days from the delivery date |
| No warranty | — | Only the 7-day return policy applies |
Official brand warranty
Brand warranties are honoured by the manufacturer's authorised service centres, under the brand's own terms. Keep your invoice and the original box: service centres usually ask for them. If you need help finding a service centre or with a claim, contact us and we'll help.
14-day ZippKart Warranty (used phones)
If a hardware fault appears within 14 days of delivery, we repair the phone. If it can't be repaired, we replace it with the same or an equivalent model, or refund you.
Covered
- Motherboard, charging port, speakers, microphones, cameras and buttons that stop working.
- A display that develops lines, spots or touch failure without any physical damage.
- A battery that stops charging or shuts the phone down unexpectedly.
- Network, Wi-Fi or Bluetooth faults that are not caused by PTA registration or your SIM.
Not covered
- Physical damage, cracks, bends, liquid or moisture damage.
- Phones opened or repaired by anyone other than ZippKart.
- Software problems, apps, viruses, lost data, or account locks (Google, iCloud) added after delivery.
- Normal battery wear, and cosmetic marks shown or described on the product page.
- PTA registration, IMEI blocking caused by non-registration, and network operator issues.
- Accessories that came with the phone, unless listed as covered on the product page.
How to make a warranty claim
- Contact us within the warranty period through Live Chat, WhatsApp or support@zippkart.com. Include your order number and a short video or photos of the fault.
- We may troubleshoot with you first. If the phone needs to come in, we arrange the pickup at our cost for faults covered by the warranty.
- We aim to finish repairs within 7 working days of receiving the phone, and keep you updated. If a claim isn't covered, we explain why and return the phone at no cost.
Back up your data and remove all account locks before sending a phone in. We are not responsible for data lost during a repair.
Repair parts
A repair part that arrives faulty can be returned within 48 hours of delivery under our Return & Refund Policy, before it is installed. A warranty period shown on a part's product page covers manufacturing faults only. It does not cover damage during installation.
