| Karachi | Rest of Pakistan | |
|---|---|---|
| Delivery fee | PKR 300 | PKR 300 |
| Orders over PKR 50,000 | Free | Free |
| Usual delivery time | 1–3 working days | 3–7 working days |
Some products show their own delivery time, or “Selected Cities” when they can't be sent everywhere. The product page always wins over this table.
Dispatch
- Orders confirmed before 4 pm on a working day (Monday–Saturday) are usually dispatched the next working day.
- Orders that need an advance payment or an Online Transfer are dispatched after we verify the payment.
- We may call or message you to confirm your order and address before dispatch. If we can't reach you after two attempts, we may cancel the order.
- Delivery times can be longer during public holidays, sales, bad weather or courier delays. We'll keep you updated.
Packaging video
We record your order being packed and sealed in an official ZippKart box. You can ask us for the video of your order.
Tracking
Track your order from Track Order (order number and phone) or from My Orders when signed in. We also email you at each step.
Receiving your order
- Check that the box is sealed and undamaged before accepting it. If it looks opened or damaged, refuse it or note it with the rider, and tell us straight away.
- Record an unboxing video when you open the parcel. Wrong-item and damage returns can't be accepted without it, and damage or missing-item claims must be reported within 48 hours of delivery. See the video rules.
- Pay the rider only the amount shown on your order (Cash on Delivery or the remaining balance). Never pay extra.
Failed deliveries
If a delivery fails because the address is wrong or nobody can receive it, the courier tries again or returns the parcel to us. We can re-send it after you confirm the details, and may charge the delivery fee again. A refused Cash on Delivery order without a valid reason may mean we ask for an advance payment on future orders.
